To support our rapidly growing AVG CloudCare offering, AVG Technologies in 2012 acquired some of CrossLoop’s assets, including the service provided at the www.crossloop.com website. AVG has made the business decision to no longer provide the remote support and management tools available through the CrossLoop website.
Crossloop is an outstanding remote access product. It's easy to setup and use, even by the tec hnically challenged, and supports multiple Microsoft operating systems. Most important, it requires the requesting party to enter an access code, supplied by the person whose PC is being accessed, before the remote access session is permitted. CrossLoop, Free Download by CrossLoop Inc. CrossLoop provides a quick, easy way to give someone access to your computer.
Effective today, January 31, 2014, the CrossLoop website at www.crossloop.com and related products and services are no longer available (pursuant to the terms of use available at http://www.crossloop.com/termsofservice.html). This announcement applies to any and all versions of the product, including paid and free releases. It will no longer be possible to register for a user account, or purchase or access the CrossLoop website, services or products.
AVG is providing a full refund on valid, active subscriptions. If you feel you are entitled to a refund but have not received one by February 28, 2014, please notify us at crossloop-refunds@avg.com.
If you wish to contact us directly with regards to your account, or for any other questions, please contact us at crossloop-support@avg.com.
We thank you for being a customer.
Many times, when a “Member Helping Members” volunteer is helping another member with an application, the phone conversation is replete with questions like “What do you see in the Notification Area?” or “What is the error message text?”. Well, if the helper could see the helpee’s desktop, there would be no questions; both would be able to see what is going on, on the desktop. This problem doesn’t arise when both are in the same room, but most of the times a “Members Helping Members” volunteer and the helpee are in separate locations. Fortunately, if both of you have a high-speed internet connection (cable or DSL or FIOS), you can take advantage of a screen-sharing utility so you both see the desktop of the helpee. One of these utilities is CrossLoop. Crossloop is a free, secure screen-sharing utility designed for people of all technical skill levels.
CrossLoop provides a quick, easy, and completely free way to give another member, a friend, or a relative, access to your computer. Conversely, it allows one to help another member, a friend or a relative. After installation, each time you start Crossloop, your PC will be assigned a 12-digit access code. You then give that number to the helper so you both can virtually share your desktop. Once connected, the helper will have full access to your machine. Keep in mind, CrossLoop doesn’t work without explicit permission from the helpee. And, you can terminate the help session at any time with the press of one button.
CrossLoop enables users from anywhere on the Internet to get connected in seconds, typically, without changing any firewall or router settings. It only takes a few minutes to setup the application, and there is no sign-up (although you will see an option to create an account on the website). Built in data encryption provides a secure connection between the two computers (termed Share and Remote). The Share computer is requesting help (the helpee) and the Remote computer is providing the help (the helper). CrossLoop should work even if one or both of the computers are behind a firewall.
From an “under the hood” point of view, CrossLoop is powered by a secure peer-to-peer data transmission system which allows users to share their computer screens and collaborate with others over the internet. TightVNC is used on Windows (“Chicken of the VNC” is used on a Mac). TightVNC is included as part of the CrossLoop Windows download. But this fact is probably just academic. More important to know is that CrossLoop encrypts the data sent across the Internet using a 128-bit encryption algorithm. All data is encrypted at the end-points before being sent using this 128-bit encryption algorithm and the randomly generated 12-digit access code.
CrossLoop is a great solution for low-budget, long-distance tech support, just what we are trying to accomplish with “Members Helping Members. Helpers can use any application and save files on the helpee’s computer, as if they were sitting in front of the machine. No router re-configuration should be required. Since simplicity is a key attraction, CrossLoop lacks some more advanced features, and the connection must be made in two minutes or it times out. Even though the interface and the features are simple, CrossLoop provides a secure and fast method for two users to collaborate on one PC, just what Members Helping Members is all about.
Sharing enables a friend to temporarily view your desktop and share control of your mouse and keyboard. After installing CrossLoop, you will see a welcome screen with two tabs. Select the Access tab if you would like to connect and control a friend’s PC (Helper). Select the Share tab if you would like to temporarily share your screen and/or control of your PC (Helpee). Below are basic instructions for using CrossLoop.
If you are the helpee, (Share tab) follow the following steps:
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Launch CrossLoop by double-clicking the Icon.
Press the Share Tab (if it is not selected).
Note the 12 digit Access Code.
By telephone, tell the helper the 12 digit Access Code.
Click the Connect button (If your session does not start, make sure that you both entered the same Access Code and the helper allowed the connection.)
Click the Allow button to allow the helper to temporarily access your desktop. (Sharing should start after a brief delay.)
Click the Disconnect button in the lower right hand corner of the application to end the session, at any time. (“Connect becomes “Disconnect” when you are sharing.)
If you are the helper, (Access tab) follow the following steps:
Launch CrossLoop by double-clicking the Icon.
Press the Access Tab (if it is not selected).
Note the blank Access Code.
By telephone, receive the 12 digit Access Code, from the helpee.
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Enter the 12 digit Access Code.
Click the Connect button (If your session does not start, make sure that you both entered the same Access Code and the helper allowed the connection.)
Click the Disconnect button in the lower right hand corner of the application to end the session, at any time. (“Connect becomes “Disconnect” when you are sharing.)